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Salesforce: Service Cloud 2
Salesforce launched Service Cloud 2: additional functionality with Knowledge, Answers, and to Twitter; http://j.mp/SWa5L
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Metricly Dashboards
Metricly tracks and aggregates key business metrics: from QuickBooks, Google Analytics, Salesforce; http://j.mp/Tzrps
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Microsoft: We are Still Here
Microsoft: We are the leading OS, cloud, webmail, office, server, CRM supplier, making most money; http://j.mp/9PtWLh
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CRM as a Collaboration Service
When does CRM become a collaboration service? Collaboration from the first point of communication; http://j.mp/9Lsl9H
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Greplin
Search bar for your life: Greplin, in private beta, searches all online data, in one place, fast; http://j.mp/bjSegg
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Agil?!
Herwarth von Bittenfeld: Die agile Revolution. Was bringt die Umstellung von klassisch auf agil? http://j.mp/cp5no8
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Metricly
Aggregated metrics‘ dashboards are gaining momentum: Metricly aggregates web metrics in one place; http://eicker.at/Metricly
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Yammer Goes Salesforce
WSJ: Yammer and Salesforce start collaborating regarding activity streams; http://eicker.at/YammerSalesforce
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Social CRM (SCRM)
Gartner: The market for Social CRM [SCRM] is on pace to surpass $1B in revenue by year-end 2012; http://eicker.at/SCRM
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Nimble
Turn your social communities into customers: Nimble social CRM platform for unified communications; http://eicker.at/Nimble
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